Terugbetalingsbeleid

Return & Refund Policy

Your right to withdraw

When you buy from CHIRACHAYA BEACHWEAR as a consumer in the EU, you have the right to withdraw from your purchase within 14 days, without giving any reason. This period starts on the day you (or someone you've named) receives the goods — or, if your order arrives in several parcels, the day you receive the last item.

How to tell us

Before the 14 days are up, let us know you're withdrawing — via the return/cancellation option on your order in your account, or by emailing us at info.psecit@gmail.com or calling +32 472 73 26 82 with your order number and the item(s) you're returning.

Trying the item on

You're welcome to try garments on the way you would in a shop. Please avoid wearing them outside, washing them, or removing any tags — items showing signs of use beyond trying them on may have their refund reduced to reflect that loss in value.

Sending your item back

Send the item back to:
PSEC IT BV (trading as CHIRACHAYA BEACHWEAR)
Schotensesteenweg 491, 2100 Antwerpen, Belgium

Customer arranges and pays the direct cost of return postage for ordinary statutory withdrawal.

Your refund

We will reimburse you without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. For sales of goods, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.

We refund the price you paid for the item plus the cost of our standard delivery option. If you chose a faster or premium shipping upgrade, the additional cost of that upgrade above our least expensive standard delivery option does not need to be refunded. We don't charge a restocking or admin fee, and there's no automatic free size/color exchange — if you'd like a different size or color, return the original item for a refund and place a new order.

Faulty, wrong, or non-conforming items

This 14-day withdrawal process is for ordinary returns (wrong size, changed your mind, etc.). If an item arrives faulty, damaged, or not what you ordered, that's handled separately and you won't be asked to cover ordinary return costs — contact us and we'll sort it out. This is in addition to your statutory legal guarantee: goods must conform to the contract for 2 years from delivery. If a lack of conformity appears at any point within those 2 years, it is presumed to have existed at the time of delivery, unless we can prove otherwise.

Finding your size

Please check the size guide on each product page before ordering — it'll help you pick the right fit the first time. Your right to return an item isn't affected either way.

Our current standard, non-personalised apparel is subject to the statutory right of withdrawal described above, except where an applicable legal exception applies.